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Terms and Conditions of Sale
Last updated: 05/18/2026
ARTICLE 1 – DESIGNATION OF THE PARTIES
1.1. SELLER
Company: FEU DE CAMP
Legal form: Société par Actions Simplifiée (Simplified Joint Stock Company)
Capital: €100,000
Registered office: 84 rue Amelot, 75011 Paris
Paris Trade and Companies Register registration number: 991 811 027
Intra-community VAT number: FR 94991811027
Hereinafter "FEU DE CAMP".
FEU DE CAMP is also registered under the unique ADEME (French Environment and Energy Management Agency) identification numbers:
• [AWAITING RECEIPT] for extended producer responsibility in the textile sector and;
• FR499525_01ZCRU for extended producer responsibility for packaging.
FEU DE CAMP can be reached:
• by email at infos.vcampeur@vcampeur.fr,
• by phone at +33 (0)1 42 77 73 58 (non-premium rate call), Monday to Friday from 10:00 AM to 5:00 PM (excluding public holidays)
• by filling out the contact form accessible from the "Contact Us" section of the website www.auvieuxcampeur-cp.com
1.2. CLIENT
These General Terms and Conditions of Sale (hereinafter the "GTC") apply to the "consumer" client as defined in the preliminary article of the Consumer Code, i.e. any natural person acting for purposes that are outside the scope of their commercial, industrial, craft, liberal, or agricultural activity (hereinafter "Client(s)").
They may be extended to "non-professionals", i.e. any legal entity that does not act for professional purposes, only when expressly provided for by law.
Any professional who wishes to know the conditions applicable to them must contact FEU DE CAMP using the contact details provided above.
ARTICLE 2 – SCOPE OF APPLICATION
The GTC define the conditions applicable to the sales of products offered on the website www.auvieuxcampeur-cp.com (hereinafter the "Site").
The products offered for sale on the Site are hereinafter referred to as the "Products".
The GTC do not apply to purchases made in physical points of sale, which remain governed by the general terms and conditions of sale available in those stores.
Any order placed on the Site implies full and unreserved acceptance of the GTC by the Client.
FEU DE CAMP reserves the right to modify the GTC at any time and without prior notice, it being specified that only the GTC in force on the date an order is placed by the Client shall be applicable, to the exclusion of any other (specific, prior, or subsequent) condition of FEU DE CAMP.
The Client can consult the current version of the GTC at any time by visiting the "GTC" section of the Site. It is the Client's responsibility to check the GTC in force before placing any order.
The fact that FEU DE CAMP does not invoke any provision of the GTC shall not be interpreted as a waiver of its right to invoke it later.
These GTC are accessible at any time on the Site and can be downloaded by the user by clicking here.
ARTICLE 3 – PRODUCTS
3.1. General:
The Products sold by FEU DE CAMP are those appearing on the Site on the day of its consultation by the Client.
The authoritative description of the Products is that published on the Site at the time of the order. Each Product is accompanied by a descriptive sheet detailing the essential characteristics of the Item (in particular the unit price, available sizes and colors, composition, and specific characteristics) and containing one or more photographs of the Products.
The Client is invited to refer to the descriptive sheet of each Product to learn about its properties and peculiarities, particularly to determine if they correspond to the characteristics sought by the Client, the choice and purchase of a Product being the sole responsibility of the Client.
Products are described and presented with the greatest possible accuracy. While FEU DE CAMP makes its best efforts to ensure that the color and pattern of the Products whose photographs are displayed on the Site are faithful to the original Products, minor differences may exist, depending in particular on the resolution and color definition of the Client's screen. Consequently, FEU DE CAMP cannot be held responsible for minor differences with the photographs of the Products on the Site.
The Products comply with current regulations, particularly those relating to safety and human health.
The Client can contact FEU DE CAMP using the contact details mentioned in article 1.1 to obtain any additional information desired about the Products,
3.2. Availability:
Products are marketed within the limits of available stock. Indications of Product availability are provided on the Site on the Product page and at the time of placing the order. FEU DE CAMP makes its best efforts to ensure that Product availability is regularly updated.
However, despite all precautions taken, it may exceptionally happen that a Product ordered is no longer available. In such a case, FEU DE CAMP undertakes to inform the Client immediately and, if applicable, to refund the full amount paid using the same payment method previously used by the Client.
FEU DE CAMP cannot be held responsible for the unavailability of one or more Products on the Site.
FEU DE CAMP reserves the right to change the Products offered on the Site at any time and without prior notice.
ARTICLE 4 – PRICE
The prices of the Products are those appearing on the Site on the day of the order. They are indicated in euros, all taxes included, excluding delivery costs.
Delivery costs vary depending on the chosen delivery method and the delivery location. They are notified to the Client when placing the order and are expressed inclusive of all taxes.
FEU DE CAMP reserves the right to modify its prices at any time and without prior notice, it being specified that Products will be invoiced based on the prices in force at the time of order validation.
In the event that an erroneous, manifestly derisory (very low price) price is indicated, for whatever reason (in particular a computer bug, a technical, manual or human error), FEU DE CAMP reserves the right to cancel the order by refunding the full amount already paid.
ARTICLE 5 – ORDERS
4.1. Product selection and cart verification:
After reviewing the products offered by FEU DE CAMP and, if necessary, contacting FEU DE CAMP's customer service, the Client is invited to select, enter the qualities (color, size, etc.) and quantity of the Products they wish to order and add them to their virtual cart by clicking on the "Add to Cart" button.
A summary of their order is then displayed (product reference, quantities, unit price, VAT-inclusive price, etc.) so that they can, if necessary, modify their order before finalizing it.
4.2. Identification, address and delivery method:
Once their order has been verified and validated by clicking on the "Pay" button, the Client is invited to identify themselves.
As such, the Client can:
i. either log in to their customer account by filling in the fields provided for this purpose;
ii. or create a customer account. The Client will then need to fill in the following information:
• Email
• First name and last name
• Address
• Postal code
• City
• Country
• Phone number
• Acceptance to receive communications by email and mobile
Creating a customer account requires the Client's acceptance of their data being processed in accordance with our privacy policy.
Creating a customer account allows the Client to modify and/or complete their personal data and to view their order history.
In the event of customer account creation, the Client is informed that their customer account is strictly personal. Consequently, the Client undertakes to keep it secure and never to communicate it to third parties. The Client undertakes to immediately inform FEU DE CAMP of any fraudulent use of their customer account as soon as they become aware of it. In the event of loss or theft of the password, the Client may request FEU DE CAMP to generate a new password.
iii. or fill in all mandatory fields if they intend to proceed with their order without registration.
The Client is then invited to choose or provide their billing and delivery addresses, and then to select one of the delivery options offered depending on the delivery address indicated. For more information on delivery methods, the Client is invited to consult article 6.1 of the GTC.
4.3. Payment:
Once the above-mentioned steps are completed, the Client is invited to select one of the payment methods offered by the Site, namely:
i. Credit card or bank card: Carte Bleue, Visa ®, MasterCard ®, American Express®, Maestro ® credit and bank cards are accepted. The Client must enter their bank card number, the name of the holder of said bank card, its expiration date, and the three numbers of the visual cryptogram on the back of the card, it being specified that in the case of payment by American Express card, the Client must provide four numbers.
The authorization request for the card debit is made at the time of order validation on the Site, except in the event of server unavailability. FEU DE CAMP reserves the right to make a new debit authorization request if the first one could not be completed due to server unavailability.
FEU DE CAMP implements all necessary means to ensure the confidentiality and security of banking data transmitted on the Site. The Site is equipped with an online payment security system that encrypts Client data. Payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by FEU DE CAMP's partner: Shopify (Shopify being a technical service provider, it does not handle disputes related to orders, which are processed directly by FEU DE CAMP as specified above or, if applicable, by the Client's bank).
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties. At no time does the Client's financial data pass through FEU DE CAMP's computer system. Shopify verifies that the connection with the Client's browser is secure before sending the payment form to the banking institution that carries out the financial transaction.
In accordance with the provisions of article L.221-11 of the Consumer Code, the Client will receive, at the latest upon delivery, for each of the Items, written confirmation of the price paid detailing the price of the items and any delivery costs charged to them.
ii. Paypal: by choosing this payment method, the Client is automatically redirected to the Paypal platform. If the Client does not yet have a Paypal account, they can create one at this time. The applicable conditions are then those of Paypal. After validating their order with Paypal, the Client is then redirected to the Site's confirmation page.
iii. Apple Pay: available only if the Client uses an Apple device and has activated the Apple Pay feature.
iv. Alma (payment in installments): FEU DE CAMP offers the Client the possibility of paying for their order in two, three, or four interest-free installments. By choosing this payment method, the Client is automatically redirected to the Alma platform. The applicable conditions are then those of Alma. The Client is invited to consult these conditions by clicking on the link provided and to follow the procedure to proceed with payment. This payment method is only available for orders with a minimum amount of €150 and for deliveries made in France. It is specified that Alma remains free to accept or refuse the transaction (particularly for security reasons). Any transaction refused by Alma results in the cancellation of the order. Any resolution or termination of these GTC entails the termination of the conditions applicable between the Client and Alma.
The Client guarantees FEU DE CAMP that they have the necessary authorizations to use the chosen payment method.
The Client is informed that FEU DE CAMP reserves the right to suspend an order and to request any useful additional information from its Clients to guarantee the absence of fraudulent use of a payment method. In the event of non-payment, an incorrect billing address, or any problem caused by the Client related to the payment of the order, the Company reserves the right to block the latter until the dispute is fully resolved.
Once the payment method has been selected and the required information filled in, the Client is invited to read and accept the GTC as well as our privacy policy.
Once this is done, the Client can proceed with the payment of their order.
4.4. Order confirmation
As soon as the Client's payment is accepted, the latter will receive an email confirming their order, summarizing the essential characteristics of their order (order number, ordered items, total amount, billing and delivery address, and delivery date, etc.) and containing (or allowing them to download or print) the GTC (otherwise, the Client is invited to contact FEU DE CAMP's customer service).
The validation of the order by the Client and the order confirmation sent to the Client by email by FEU DE CAMP after payment acceptance constitute the conclusion of a sales contract between the parties and acceptance of these GTC.
Consequently, the Client formally accepts the use of email for FEU DE CAMP's confirmation of their order content.
FEU DE CAMP invites the Client to keep this summary on an electronic medium.
It is possible that some emails may be classified as spam. Therefore, FEU DE CAMP advises the Client to check their spam folder to ensure they have not received confirmation and a summary of their order.
FEU DE CAMP reserves the right, however, not to validate an order in case of legitimate reasons, particularly but not limited to cases of:
• abusive previous complaints;
• use of fraudulent payment methods;
• abnormal orders with regard to the quantities ordered;
• abusive previous exchanges and returns;
• existing dispute(s) with the Client.
FEU DE CAMP's customer service is available to the Client for any questions related to their order. Customer service is available via the contact methods indicated in article 1.1 of the GTC.
4.5. Order archiving
The order confirmation is recorded in FEU DE CAMP's registers, which are kept on a reliable and durable medium. The Client acknowledges that this confirmation constitutes proof of the contractual relations between the parties.
In accordance with the provisions of article L.213-1 of the Consumer Code and decree n° 2005-137 of February 16, 2005, for any order equal to or greater than €120, FEU DE CAMP keeps the order information for a period of ten (10) years. This information can be communicated to the Client upon simple request addressed to FEU DE CAMP at the contact details indicated in article 1.1 of the GTC.
It is recommended that the Client keep a copy of the elements relating to their order, in electronic and/or paper format.
ARTICLE 5 – RETENTION OF TITLE
The Products ordered remain the property of FEU DE CAMP until full payment of their price.
ARTICLE 6 – DELIVERY
6.1. Delivery locations
Products can only be delivered to countries for which delivery is offered on the Site. It is therefore impossible to place an order for any delivery address located outside the countries indicated on the Site.
Products are exclusively delivered to the delivery address indicated by the Client during the order. No modification of the delivery address can occur after the order has been confirmed by FEU DE CAMP.
6.2. Delivery methods:
When placing an order, the Client chooses the delivery method from those offered by FEU DE CAMP, which vary according to the delivery address provided.
When placing their order, Clients are invited to choose from the delivery methods offered by FEU DE CAMP. Any shipment of an order will be notified by FEU DE CAMP to the Client by sending an email allowing, if applicable, to track its delivery.
6.3. Delivery costs:
Delivery costs are indicated in euros (€), all taxes included (TTC) and are borne by the Clients. These costs may vary depending on the delivery method, the weight of the products and the delivery location.
The exact amount of delivery costs is brought to the Client's attention when choosing the delivery method and before proceeding with the payment of the order.
6.4. Delivery times:
FEU DE CAMP makes its best efforts to meet the delivery times communicated during the order.
In case of impossibility to deliver within the initially announced deadlines, for whatever reason, the Client will be informed and may either accept a new deadline or request the cancellation of their order. In this hypothesis, the sums paid will be refunded to them.
Any significant delivery delay, exceeding the indicated deadlines and within a limit of thirty (30) days, must be reported as soon as possible to FEU DE CAMP at the contact details indicated in article 1.1 of the GTC. The Client may then request a new delivery date or the cancellation of their order.
The Client is informed that any incomplete or inaccurate information regarding their contact details may lead to a postponement of delivery, without FEU DE CAMP being held liable. Furthermore, in such a case, FEU DE CAMP reserves the right to cancel the order after a period of thirty (30) days following the originally scheduled delivery date. Additional costs related to a new delivery attempt may also be charged to the Client.
The order may, if necessary, be subject to multiple shipments. The Customer is then informed by e-mail.
Delivery is considered to have taken place when the Customer or any third party designated by the Customer signs the acknowledgment of receipt of the order at the delivery address specified when placing the order.
6.5. Apparent anomaly upon delivery:
The risks on the Products are transferred to the Customer when they physically take possession of the Products concerned.
The Customer is obliged to check the condition of the packaging and the conformity of the delivered Products upon receipt.
In the event of an apparent anomaly (open or damaged package, missing, deteriorated or non-compliant Products), the Customer is invited to inform FEU DE CAMP within forty-eight (48) hours, using the contact methods indicated in article 1.1 of the GTC, to allow FEU DE CAMP to carry out the necessary checks and, if applicable, to exercise its remedies against the carrier.
In the event of a shortage, return or refusal of the Products by the Customer under these conditions, FEU DE CAMP will reimburse the Products concerned, upon their receipt and after verification by its services.
It is specified that these provisions do not deprive the Customer of the benefit of their rights under the right of withdrawal and legal guarantees.
ARTICLE 7 - GUARANTEES
FEU DE CAMP undertakes to provide the Customer with a Product that complies with the contract and is free from conformity defects upon delivery of the said Product, meaning that the Product will be fit for the use generally expected of a similar good and will have the characteristics described at the time of sale.
The consumer has a period of two (2) years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a conformity defect existing at the time of delivery of the goods.
During this period, the consumer is only required to establish the existence of the conformity defect and not the date of its appearance (this period is twelve (12) months for second-hand goods).
The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty (30) days following their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six (6) month extension of the initial guarantee.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two (2) years from the date of replacement of the goods.
The consumer can obtain a price reduction by keeping the goods or terminate the contract by being fully reimbursed against the return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods occurs after a period of thirty (30) days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, especially when the consumer definitively bears the costs of taking back or removing the non-compliant goods, or if they bear the costs of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a price reduction for the goods or to the termination of the contract when the conformity defect is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer does not have the right to terminate the sale if the conformity defect is minor. Any period during which the goods are immobilised for repair or replacement suspends the remaining warranty until the delivery of the repaired goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who maliciously obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum of 300,000 euros, which can be increased to up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two (2) years from the discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept or to a full refund against the return of the goods.
In the event of non-conformity or a hidden defect, the Customer must contact FEU DE CAMP either by mail to 84 rue Amelot 75011 Paris, or by e-mail to infos.vcampeur@vcampeur.fr.
In the event of a Product return, the returned Product must imperatively be accompanied by all its accessories, the purchase invoice, and be perfectly protected. The exercise of these guarantees is free of charge for the Customer, in accordance with article L.217-11 of the Consumer Code, provided however that the Customer is entitled to claim the benefit of these guarantees.
ARTICLE 8 – RIGHT OF WITHDRAWAL / RETURN
8.1. Period for exercising the right of withdrawal
In accordance with current legislation, and in particular articles L.221-18 to L. 221-28 of the Consumer Code, the Customer has a period of fourteen (14) days following receipt of the Product to exercise their right of withdrawal, without having to justify their decision or bear any penalties. It is specified that the period begins to run the day after receipt of the item and if it expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
In the case of an order for several Products delivered separately or in the case of an order composed of several lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last item of the lot or the last part.
8.2. Exclusion
The right of withdrawal cannot be exercised for contracts listed in articles L. 221-2 and L. 221-28 of the Consumer Code, notably:
• For the supply of goods made to the consumer's specifications or clearly personalised;
• For the supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior agreement and express waiver of their right of withdrawal, when the service has been fully performed by FEU DE CAMP;
• For the supply of goods liable to deteriorate or expire rapidly;
• For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• For the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
• For the supply of goods which, after being delivered and by their nature, are inextricably mixed with other items.
8.3. Modalities for exercising the right of withdrawal
To exercise their right of withdrawal, Customers are invited, before the expiry of the aforementioned period, to notify their decision to withdraw to FEU DE CAMP customer service in the following way:
• either by using the withdrawal form made available to them in the appendix to these GTC;
• or by using the online feature accessible by clicking on the "Make a return" section at the bottom of the Site page in the "[TO BE FILLED IN]" tab: the Customer is then invited to enter the order number as well as the order e-mail and then click on "Find my order". When the Customer uses the online feature, an acknowledgment of receipt of the withdrawal is sent to them on a durable medium, reproducing the content of their declaration as well as the date and time thereof. A prepaid return label is offered to the customer. If the customer uses this return label, participation fees amounting to €4.99 including tax will be deducted from the refund of the order.
8.4. Product Return
The Customer has, in accordance with article L.221-23 of the Consumer Code, a period of fourteen (14) days following the notification of their decision to withdraw to return the Product(s) concerned. The Product(s) must be returned to the following address:
SED - Au Vieux Campeur - Congés Payés. BAT D1 Port33
1 rue Jean Jaurès
ZI de Moimont 1
95670 Marly La Ville
France
The returned Product(s) must be accompanied by the return slip made available by FEU DE CAMP, accessible from the customer account or sent by customer service.
It is specified that in all cases, the Products must be returned in their original packaging, with any accessories, in a condition allowing their immediate marketing (the Customer's liability may be engaged in the event of depreciation of the items resulting from handling other than those necessary to establish their nature, characteristics and proper functioning).
The costs and risks associated with the return are the sole responsibility of the Customer.
The Customer is invited to keep proof of deposit of their package until the refund of their order.
8.5. Reimbursement
Subject to the above conditions, FEU DE CAMP will reimburse the VAT-inclusive amount of the returned Products to the Customer (price of the product(s) paid by the Customer when placing their order).
If delivery costs were included in the order amount, these will be reimbursed at the standard delivery method rate.
FEU DE CAMP will reimburse the Customer the said amount, within fourteen (14) days following the date on which it was informed of their decision to withdraw. This reimbursement may be deferred until FEU DE CAMP has received the Products returned by the Customer or until the Customer has provided proof of shipment of the Articles to FEU DE CAMP, the date taken into account being the first of these events.
The reimbursement will be made according to the payment method used by the Customer when placing their order.
ARTICLE 10 – INTELLECTUAL PROPERTY
Each Customer acknowledges and accepts that all intellectual property rights, whether protected or not, relating to all information or content appearing on the Site, on the products, their packaging, the brands and distinctive signs under which the products are marketed, are the property of FEU DE CAMP, or of third parties who have authorized FEU DE CAMP to exploit them.
No license or right other than that of acquiring the products, physical media and containers is granted to anyone with regard to intellectual property rights, including for labels, packaging, leaflets, etc.
Any reproduction, representation, use, adaptation, modification, incorporation, translation, marketing, in whole or in part, by any process and on any medium whatsoever (paper, digital, etc.) is prohibited without the prior written authorization of FEU DE CAMP or the holders of the rights concerned, under penalty of constituting an infringement of copyright and/or designs and models and/or trademarks, or unfair competition.
Each Customer therefore undertakes not to infringe the aforementioned rights in any way whatsoever. More specifically, the Customer expressly undertakes not to manufacture, sell, license or market in any way whatsoever, directly or through a third party, for their own benefit or for the benefit of a third party, the products, imitations or reproductions of the products or the intellectual property rights relating to the products and brands belonging to FEU DE CAMP, or to third parties who have authorized FEU DE CAMP to exploit them.
ARTICLE 11 – PERSONAL DATA
As part of access to and use of the Site, personal data concerning the Customer may be collected and processed by FEU DE CAMP, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Law n°78-17 of 6 January 1978 relating to data processing, files and freedoms (LIL) in its amended version, which the Customer expressly accepts.
The methods of collection and processing of this data, as well as the use of cookies, are detailed in the Privacy Policy and the Cookie Policy, accessible on the Site. These documents are an integral part of these GTC.
The Customer may, at any time, exercise the rights they have under the applicable regulations by contacting FEU DE CAMP, subject to proving their identity:
• by mail: FEU DE CAMP - 84 rue Amelot, 75011 Paris
• by e-mail: infos.vcampeur@vcampeur.fr
The Customer is also informed that they can also send a complaint to the CNIL and that they have the possibility to register free of charge on the telephone canvassing opposition list in order not to be subject to commercial prospecting by telephone.
ARTICLE 12 – FORCE MAJEURE
In the event of an event of force majeure within the meaning of article 1218 of the Civil Code, the effects of the sales contract will be suspended and FEU DE CAMP may, at its sole discretion, cancel the order without its liability being engaged in this respect. In this case, FEU DE CAMP will reimburse the Customer the price of the order as well as the delivery costs, if applicable.
In no event shall FEU DE CAMP be held responsible for the harmful consequences of these events.
ARTICLE 13 – VALIDITY OF THE GENERAL TERMS AND CONDITIONS OF SALE
If any provision of these GTC is declared null and void in whole or in part, in application of a law, a regulation or following a final decision of a competent court, the other provisions and the other rights and obligations arising from these GTC shall remain unchanged and remain applicable.
ARTICLE 14 – COMPLAINTS / DISPUTES – APPLICABLE LAW
14.1. Complaints / Disputes
In the event of a complaint and/or dispute relating to the Site, these GTC and/or an order, the Customer is invited to contact FEU DE CAMP customer service:
• by phone at +33 (0)1 42 77 73 58, Monday to Friday from 10 am to 5 pm (excluding public holidays).
• by email at infos.vcampeur@vcampeur.fr
• or by postal mail:
ONLINE / FEU DE CAMP,
Customer Service,
84 rue Amelot - 75011 Paris
After a preliminary written approach to the company FEU DE CAMP that remained unsuccessful, the Customer can use, free of charge, a consumer mediator with whom FEU DE CAMP has concluded an agreement. Indeed, under Article L.612-1 of the Consumer Code, "Any consumer has the right to use a consumer mediator free of charge to amicably resolve a dispute with a professional."
Disputes falling within the scope of Article L. 612-1 of the Consumer Code are disputes defined in Articles L. 611-1 and L.611-2 of the Consumer Code, i.e., contractual disputes concerning the performance of a sales contract or service provision, opposing a consumer and a professional.
The text covers national and cross-border disputes.
The Client is invited to formulate their request:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email:litiges@cm2c.net
It is specified that recourse to mediation is optional and that the parties remain free to accept or refuse the solution proposed by the mediator.
In the absence of an amicable resolution or recourse to mediation, French courts will have jurisdiction over any dispute relating to these GTC, subject to mandatory provisions that may attribute jurisdiction to a foreign court. The Customer retains, in any event, the possibility of referring the matter to any competent court of their choice.
14.2. Applicable Law:
The GTC are governed by French law, excluding, where applicable, the Vienna Convention on the International Sale of Goods, without however having the effect of depriving any user of the level of protection provided by the mandatory provisions of the law of their habitual residence.
WITHDRAWAL FORM
(Please complete and return this form if you wish to withdraw)
To the attention of
FEU DE CAMP
84 rue Amelot
75011 Paris
Email: infos.vcampeur@vcampeur.fr :
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below :
Ordered on (*)/received on (*) :
Name of consumer(s) :
Address of consumer(s) :
a
If your request concerns only a part of your order, please specify the product(s) subject to your withdrawal and their quantity:
• Product n°1 :
• Product n°2 :
• Etc …
Signature of consumer(s) :
Date :
(*) Delete as appropriate